Frequently Asked Questions
Review the answers to common questions and concerns or contact us.
What is the Monthly Book Club service?
Each month, Tuma will choose three titles by culturally diverse authors. Choose your monthly book club pick(s) and/or add-on additional titles and check out. There is one time, subscription, pre-paid, and mystery book club options to suit everyone.
Do you offer free shipping and returns?
Yes! I want to make shopping with me as easy and worry-free as possible. Monthly Book Club titles ship for free and Shipping is free for all other orders over $45 to the US (free over $100 for international shipping). While we hope you love all of our items, we are happy to email you a return label free of charge. See our full policy for more details.
Do you offer international shipping?
As a very small business, I don't have the monthly shipping volume required by carriers to get the best discounts that could be passed onto customers. What that means is that shipping worldwide is expensive for customers. If you are able to pay the shipping costs, I am happy to ship your book. You will see the calculated costs when you are checking out. Items that are fulfilled by myself will be cheaper, such as Monthly Book Club or Blind Books. Books fulfilled by my distributor charge an additional $9.95 per item.
I've tracked my order, but it says, "Shipping label created, USPS awaiting item." What does this mean?
It can mean a few things. One, that I've prepared your package and purchased postage but haven't taken a trip to my local post office yet.
Or two, I've dropped off your package, but my local post office hasn't scanned it yet. Sometimes, when there are too many packages, 1-2 might not be scanned before being loaded onto delivery trucks. Typically, it may scan at a later delivery point in a few days or sometimes not until it's been delivered.
Or three, it's been lost in the mail. USPS is generally reliable (in terms of getting our mail to us...eventually) so this is often not the case. Packages are usually delayed and not lost. However, if you have not received your package within 12 business days, please email me at firstname.lastname@example.org and I will investigate. If needed, rest assured that you will receive an immediate refund or replacement if I find that the package has been likely lost in the mail.
I entered the wrong shipping address. Can you help?
I can change the shipping address as long as the order hasn't been shipped. I work fast to get your items to you quickly, so hurry! Send me an email as soon as you can at info@TumasBooks.com. Once the order has been shipped, it's unfortunately out of my hands. You can contact your local post office/delivery service for help.
Where's the rest of my order?!
I conduct my business out of my office. So, I don't have older monthly book club titles readily in stock. Some titles ship and most of the bookish swag & gifts ship directly from the supplier or a warehouse. So you will receive your order in separate packages. Just keep your eye on the tracking numbers, or reach out to me at any time.
Can I add gift wrap or a gift note?
For online bookstore orders, yes! Leave a note during checkout. For bookish swag and gifts, I ship items directly from the suppliers and am unable to provide special gift notes or wrapping. However, you can send us a message to request a special shout-out for the gift recipient on our Facebook or Instagram page.
What if my items never arrive or arrive damaged?
I want my book lovers to be happy! So, we make returns super easy. If your items arrive damaged or never arrives based on tracking information (or it's been more than 30 business days), send me an email at info@TumasBooks.com or use the contact form and let me know. I will happily help you return the product to us and offer a refund. Read our full return/refund policy for more details.
Are there any current sales or promotions?
You can be the first to learn about our sales and promotions by signing up for my newsletters.
How do I leave an order note for my monthly subscription or pre-paid orders?
Log into your account to see your subscriptions. Click "see more details" button. You're now able to see your current, upcoming, past shipments. Here, you can also update your order note to let me know which title you'd like next.
I have a question that hasn't been answered.
Please reach out to me. I'll be happy to hear from you. You can email me at info@TumasBooks.com. You can visit the contact page to send a message. Lastly, you can also send us a message by clicking the live chat button in the lower right corner. I'll get back to you within 24 hours or less.